Return policy
- Customers shall inspect all Products promptly upon receipt.
- If there any issues with the product – including missing items, incorrect items, or materials that fail to meet applicable specifications – customers may email us at sales@novotechnutra.com to request a refund within 30 days, upon receiving the product(s).
- After emailing, please wait for approval before returning a product. Even if the return is warranted, no products can be returned for credit without prior authorization (RGA #) from our customer service department.
- If your return is approved, a customer representative will provide instructions for sending the product back to our warehouse.
- Returned materials must be in their original, unopened packaging. Exceptions apply for defective products.
- Returned materials will only be accepted in their original, unopened packaging. Exceptions apply for incorrect or defective items.
- The customer is responsible for all freight charges back to Novotech Nutraceuticals’ warehouse and a 15% restocking fee applies to all returns, unless Novotech Nutraceuticals is at fault or a mutually agreed upon alternative is reached.
- Under no circumstances will refunds be issued for products kept more than 45 days.
- Customers shall inspect all Products promptly upon receipt.
- If there are any issues with the product – including damaged packaging, missing items, incorrect items, or materials that fail to meet applicable specifications – customers may email us at sales@novotechnutra.com to request a refund within 30 days, upon receiving the product(s).
- After emailing, please wait for approval before returning a product. Even if the return is warranted, no products can be returned for credit without prior authorization (RGA#) from our customer service department..
- If your return is approved, a customer representative will provide instructions for sending the product back to our warehouse.
- Returned materials must be in their original, unopened packaging. Exceptions apply for defective products.
- Returned materials will only be accepted in their original unopened packaging. Exceptions apply for defective products, such as those with damaged packaging.
- The customer is responsible for all freight charges back to the Novotech Nutraceuticals warehouse and a 15% restocking fee applies to all returns, unless Novotech Nutraceuticals is at fault or a mutually agreed upon alternative is reached.
- Under no circumstances will refunds be issued for products kept for more than 45 days.