• General Inquiries: info@novotechnutra.com
  • Sales Email: sales@novotechnutra.com
  • General Inquiries: info@novotechnutra.com
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  • General Inquiries: sales@novotechnutra.com
  • Phone: 655+561512
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  • About Us
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  • Quality
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    • Return Policy
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Return policy

Download our Return Policy
  • Customers shall inspect all Products promptly upon receipt.
  • If there any issues with the product – including missing items, incorrect items, or materials that fail to meet applicable specifications – customers may email us at sales@novotechnutra.com to request a refund within 30 days, upon receiving the product(s).
  • After emailing, please wait for approval before returning a product. Even if the return is warranted, no products can be returned for credit without prior authorization (RGA #) from our customer service department.
  • If your return is approved, a customer representative will provide instructions for sending the product back to our warehouse.
  • Returned materials must be in their original, unopened packaging. Exceptions apply for defective products.
  • Returned materials will only be accepted in their original, unopened packaging. Exceptions apply for incorrect or defective items.
  • The customer is responsible for all freight charges back to Novotech Nutraceuticals’ warehouse and a 15% restocking fee applies to all returns, unless Novotech Nutraceuticals is at fault or a mutually agreed upon alternative is reached.
  • Under no circumstances will refunds be issued for products kept more than 45 days.
  • Customers shall inspect all Products promptly upon receipt.
  • If there are any issues with the product – including damaged packaging, missing items, incorrect items, or materials that fail to meet applicable specifications – customers may email us at sales@novotechnutra.com to request a refund within 30 days, upon receiving the product(s).
  • After emailing, please wait for approval before returning a product. Even if the return is warranted, no products can be returned for credit without prior authorization (RGA#) from our customer service department..
  • If your return is approved, a customer representative will provide instructions for sending the product back to our warehouse.
  • Returned materials must be in their original, unopened packaging. Exceptions apply for defective products.
  • Returned materials will only be accepted in their original unopened packaging. Exceptions apply for defective products, such as those with damaged packaging.
  • The customer is responsible for all freight charges back to the Novotech Nutraceuticals warehouse and a 15% restocking fee applies to all returns, unless Novotech Nutraceuticals is at fault or a mutually agreed upon alternative is reached.
  • Under no circumstances will refunds be issued for products kept for more than 45 days.

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contact information

general inquiries:

info@novotechnutra.com

sales:

sales@novotechnutra.com

Address:

2897 Palma Drive Ventura, CA 93003,U.S.A

Timings:

8am - 5pm PST Monday-Friday

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